Navigating Difficult Conversations
Effectively address concerns of employees and customers even during times of crisis.
In this class, you will learn how to:
Identify common underlying issues, concerns, and assumptions behind difficult conversations
Examine the 3 categories (& predictable errors) of difficult conversations
Explore ways to prepare for a difficult conversation
Review and practice a 2-Step model to initiate a difficult conversation
Meet your facilitator: Nikki Palmer-Quade, Executive Coach, Facilitator & Consultant.
Nikki Palmer-Quade is a talent development consultant and executive coach with over 25 years of business experience. As a former executive and business owner, she brings an appreciation for the complexity of running a successful organization. Her background includes leadership roles in human resources, operations, sales, and administration. She has a proven track record of developing individuals and teams to higher levels of performance. Nikki is quick to establish rapport and is skilled at building client-focused relationships.
Please note, if registration has closed, please contact firstname.lastname@example.org until the day of a class to receive access.